We promise to only make amazing umbrellas. If you’re not fully satisfied with your purchase, we’ll take care of it.
Please visit our Returns and Exchanges Center to get started.
Returns must be made within 30 days of purchase and we’ll email you a prepaid shipping label to make it easy to send back your umbrella. For returns and exchanges, $9.00 will be deducted to cover the cost of shipping the product back to us. If you wish to exchange your item for a different color or style, just let us know and we'll be happy to help you.
- You can expect a refund for the cost of the returned item(s) in the same form of payment if:
- Item is returned within 30 days of receipt of your shipment
- Item is in original condition
- In original packaging including original documentation
- All shipping costs are non-refundable. For returns and exchanges, $8.95 will be deducted to cover the cost of shipping the product back to us.
- Free gifts, custom/monogram items, promotional items, and closeout items are not eligible for refund
- Once your return is received and inspected, we will send you an email notification that we have received your return. If your return has been approved, a refund will be processed, and a credit will be applied to the original method of payment within 7-10 business days.
- Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.